Telemarketers
Typical call
Him: "Good afternoon, I am calling from XX Bank to follow up with you regarding the extension of your loyalty-rewards-scheme-enabled loan privileges.... (blah blah on for a long time using phrases I don't understand)"
Me: "Sorry, extend what loan? Do I currently have a loan with you?"
Him: "No, it's an extension of your loyalty rewards scheme, we have a proposal for you to take up our loan at a privileged rate... (blah blah on for a long time again, on info I stilll don't understand)"
Me: "hmm.. how do you know I need a loan?"
Him: "....sorry?"
Me: "Did you realize this is an overseas call? I need you to confirm that you are calling me regarding something very important."
Him: "No, this is not an important call.."
Me: "Then why did you call?"
Him: line went dead...
What are these organizations thinking? Do they think that getting a group of young people calling everyone on their customer list is going to bring in any business? Do they think someone will really take up a loan just because a sweet young voice talked to him on the phone for a few minutes? Seriously..
I have been a telemarketer before. During my schooling days when I wanted to earn some pocket money during vacation. However, i was not selling something but just doing some market surveys. Luckily it only involved the customer to answer a few simple questions regarding their spending habits. We were given training on how to talk to customers, always be polite and humble, if we sense resistance or annoyance, apologize and hang up.
The telemarketers these days are certainly not trained properly. They just rattle on like a machine gun without letting the other party speak at all. If the other party is interested, let him say so, if they are not, not letting them indicate their rejection is just going to irritate them more.
And please lah, don't hang up without a word. Is this how you reward me for paying S$5 to Singtel and listening to 5 minutes of your nonsense? It feels like I have given you one side of my face... to slap.
Him: "Good afternoon, I am calling from XX Bank to follow up with you regarding the extension of your loyalty-rewards-scheme-enabled loan privileges.... (blah blah on for a long time using phrases I don't understand)"
Me: "Sorry, extend what loan? Do I currently have a loan with you?"
Him: "No, it's an extension of your loyalty rewards scheme, we have a proposal for you to take up our loan at a privileged rate... (blah blah on for a long time again, on info I stilll don't understand)"
Me: "hmm.. how do you know I need a loan?"
Him: "....sorry?"
Me: "Did you realize this is an overseas call? I need you to confirm that you are calling me regarding something very important."
Him: "No, this is not an important call.."
Me: "Then why did you call?"
Him: line went dead...
What are these organizations thinking? Do they think that getting a group of young people calling everyone on their customer list is going to bring in any business? Do they think someone will really take up a loan just because a sweet young voice talked to him on the phone for a few minutes? Seriously..
I have been a telemarketer before. During my schooling days when I wanted to earn some pocket money during vacation. However, i was not selling something but just doing some market surveys. Luckily it only involved the customer to answer a few simple questions regarding their spending habits. We were given training on how to talk to customers, always be polite and humble, if we sense resistance or annoyance, apologize and hang up.
The telemarketers these days are certainly not trained properly. They just rattle on like a machine gun without letting the other party speak at all. If the other party is interested, let him say so, if they are not, not letting them indicate their rejection is just going to irritate them more.
And please lah, don't hang up without a word. Is this how you reward me for paying S$5 to Singtel and listening to 5 minutes of your nonsense? It feels like I have given you one side of my face... to slap.
posted by WSW at 5:04 PM
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